KINBSBURG – More than 1,000 new jobs will be created now that T-Mobile and Sprint Corporation have announced they’re moving Central Valley Customer Experience Center to the Kingsburg area.
The exact location of the new center has not been announced.
The announcement comes on the heels of continued economic investment in Kingsburg and city officials are excited by the decision.
Kingsburg Mayor Michelle Roman said she’s looking forward to have the new Experience Center locate there.
“The addition of 1,000 new jobs will bring opportunity to not only residents of Kingsburg, but all of Fresno County. T-Mobile’s commitment to invest provides significant economic benefits to all of the Kingsburg area, and we’re thrilled to be a part of the dialogue.”
According to T-Mobile, their investment in new Customer Experience Centers - including previously announced new locations in New York’s Rochester area and in Overland Park, Kansas – and expansion of other existing centers, will create up to 5,600 additional jobs in the United States by 2021.
New T-Mobile President Mike Sievert said they chose Kingsburg since it’s “already home to a tremendous amount of innovation, diverse talent and great energy, which makes it a perfect fit for the New T-Mobile.”
The Center’s opening is subject to the close of T-Mobile and Sprint’s merger to become the New T-Mobile. They will be one of the largest employers in the area and employees will earn wages on average more than 50 percent higher than the average wages in Fresno County. Thus, they will also be one of the highest-paying employers in the area.
The Kingsburg area CEC will support the expanded deployment of their Team of Experts service model which provides customers direct personal access to a dedicated team of specialists when they call or message for assistance. The specialists work with local retail and engineering teams to address a wide variety of topics and tackle complex challenges for customers primarily based in California.
“We can’t wait to be a partner in the revitalized Central Valley. We’re really excited to join the greater Kingsburg community, add an amazing group of 1,000 employees to our Magenta family and get to work taking care of our customers,” Sievert said.
T-Mobile has earned nearly 60 national and local workplace awards in the last year alone, including Best Places to Work honors for parents, diversity, women, Hispanics, LGBTQ and more. T-Mobile’s care centers were recognized on best place to work lists 22 times in 2018 alone. They offer employees benefits such as stock grants, career development opportunities, college tuition assistance, a childcare subsidy benefit, paid parental leave and adoption/surrogacy benefits.