The U.S. battle with the coronavirus has left some Americans struggling to pay their bills, including mortgage payments. As state and local governments continue to order business closures, lockdowns and curfews, out-of-work homeowners are wondering how they'll afford housing costs.
Some workers are more vulnerable than others, including roughly 15 million Americans who work in hospitality and leisure, a sector that has been virtually shut down as the coronavirus continues to spread.
Across the country, moratoriums are in place to stop evictions in an effort to lessen the financial burden created by COVID-19, including California.
"People shouldn't lose or be forced out of their home because of the spread of COVID-19," California Gov. Gavin Newsom said in a statement. "Over the next few weeks, everyone will have to make sacrifices – but a place to live shouldn't be one of them. I strongly encourage cities and counties to take up this authority to protect Californians."
Fortunately, lenders are proactively offering to help borrowers in trouble by providing hardship forbearance options.
During this stressful time, keep in mind mortgage servicers would rather work with existing customers (even if they can't currently make payments) than start collection or foreclosure proceedings. Here are steps you should take if you can't afford your home loan payments.
1. Talk to your lender or mortgage servicer.
It's important to get in touch with your lender immediately if you expect to be late or unable to make your monthly mortgage payment. The worst thing you can do, says Bill Halldin, a spokesperson for Bank of America, is to not communicate with your lender.
"We (at Bank of America) want to work with our customers affected by the coronavirus, so please get in touch with us," Halldin adds.
There are programs in place for folks who are experiencing hardship. When asked what assistance is available for their customers, here's what a few lenders said:
- Bank of America: "If a person has a hardship related to the coronavirus and is unable to pay us or has an issue with their account, we encourage them to call our client services team," Halldin says. "Home Loans Special Payment Forbearance and auto loan extensions are available to clients to assist with suspending payments during this difficult time."
- Wells Fargo: "Wells Fargo is committed to helping customers experiencing hardships, including from the Coronavirus Disease (COVID-19)," says Beth Richek, vice president of corporate communications at Wells Fargo. "For customers in need of assistance, we have specialists available to discuss options for their consumer lending, small business and deposit products."
- Quicken Loans: "At Quicken Loans, our number one priority continues to be our clients and making the online mortgage process as clear and safe as possible to help provide some certainty in these uncertain times," says John Perich, director of public relations at Quicken Loans. "We are following the processes outlined by Fannie Mae, Freddie Mac and Ginnie Mae to provide forbearance relief to those affected by COVID-19, and urge policymakers at the federal, state and local levels to act now to present options that allow mortgage servicers to help homeowners whose cash flow may be impaired by this unprecedented crisis."
2. Be prepared to repay what you owe.
It's important to note that mortgage forbearance is not mortgage forgiveness, meaning you still have to pay back what you owe.
"Be aware, however, that you will need to repay the amount that was reduced or suspended, either as a lump sum or by adding to your normal monthly payment," says Leslie Tayne, founder and attorney at Tayne Law Group.
A mortgage forbearance is an agreement between you and your mortgage servicer that lets you either stop making payments or lower your payments to an affordable level on a temporary basis during your hardship. This can be helpful during times like these when your job isn't terminated, just suspended indefinitely.
For people who will lose wages during the time they're not working, it's important to communicate that information to your lender. You should also make a plan for how you will repay the suspended amount when your forbearance ends. Making a budget now could save you stress later, so when the time comes to repay you'll be ready.
3. File for unemployment.
Workers whose jobs were halted because of COVID-19 are likely to be eligible for unemployment benefits. Many states have measures in place to help people who are not being compensated while their job is suspended. Check your state's employment department to see what options are available to you.
Finally, be sure to verify the legitimacy of anyone you talk to before sharing personal information or identification. During times of crisis, scammers run rampant and prey on people looking for assistance.
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